Refund Policy

Last Updated: October 24, 2025

Thank you for subscribing to our services. We are committed to ensuring your satisfaction with our file conversion tools. This Refund Policy outlines the terms and conditions under which refunds are provided for our Pro plan subscriptions.

1. Refund Eligibility

We offer a 14-day money-back guarantee on your initial Pro plan subscription. To be eligible for a full refund, you must meet the following conditions:

You must request the refund within fourteen (14) calendar days of the original purchase date.
Your usage of the Pro plan features must not be substantial. "Substantial usage" is defined as, but not limited to, performing a high volume of file conversions or making extensive use of other Pro-exclusive features. This will be determined at our sole discretion based on our system logs.

Refunds are not available for subscription renewals. We will send a reminder email before your subscription renews. You can cancel your subscription at any time to avoid future charges.

2. How to Request a Refund

To request a refund, please contact our customer support team via our Contact Page. In your request, please include the email address associated with your account and the order number for the purchase you wish to have refunded.

3. Refund Processing

Once we receive your refund request, our team will review it to ensure it meets the eligibility criteria outlined above. We will notify you of the approval or rejection of your refund within a reasonable timeframe.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your payment provider's policies.

4. Late or Missing Refunds

If you haven’t received your approved refund after 10 business days, we recommend the following steps:

First, check your bank account or credit card statement again.
Contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve completed these steps and still have not received your refund, please contact us again.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically to stay informed about our refund terms.

If you have any questions about our Refund Policy, please do not hesitate to contact us.